What are your shipping rates?
South Island - Flat Rate $5.00
North Island - Flat Rate $7.00
Rural Deliveries - Flat Rate Sth Island $10.00 | Nth Island $12
Shipping is FREE throughout New Zealand on purchases of $100 or over.
We also have a COLLECT option so you can pick up from the store.
Which courier company do you use?
SHELF uses Aramex Couriers (formerly Fastways).
Please note, they do not deliver to PO Boxes.
When will I receive my goods?
Please allow five working days from the date your order is placed.
For rural addresses please allow an extra day or two.
You will be able to trace your parcel as you’ll be sent a shipping confirmation with a tracking number once your parcel has been collected.
Please let us know if you still haven’t received your order after five days and we will chase it up for you.
Tell me about your packaging?
SHELF has quite a large inventory for such a small store. As you can imagine, a lot of product means a lot of boxes and packing material. We don’t want to see all that packaging go to waste. Where there’s a chance to reuse it for your order, we will.
Do you ship internationally?
Unfortunately we are unable to offer international shipping at this stage but watch this space! We hope to have something in place later in the year.