FAQ's

Is Shelf Dog friendly?
Yes, we sure are, although it's dependent on your dogs size as we're quite a small shop and space is limited. Regardless, there's always a bowl of water outside the shop and most times we even have dog treats!

Do you Gift Wrap?
Yes, we offer FREE Gift Wrapping! Please let us know in the comments section of the cart if you would like your items wrapped. You can click here to view our large range of Greeting Cards and we would be more than happy to write your wishes in them for you!

What payment method is available to me?
Payment can be made with Credit or Debit cards (via Paypal) or directly through Paypal. LayBuy and Afterpay are also available and these platforms allow you to purchase now and pay in instalments. Please click the links on the product pages for more information.
Alternatively, if you would like to pay by direct bank debit, please contact us at info@shelfhome.com or call 020 4138 1755 to arrange.
All prices listed on this website are in New Zealand Dollars and include 15% Goods and Services Tax.

Is everything you sell in-store available online?
Most of our products are now online although there is a small selection of items that don't appear on the website (ie rings, furniture items, concrete planters, etc). If you have seen a product in our store that you can't find on our website, just get in contact with us and chances are we can pop it on there for you.
Most bulky or fragile items are Pick Up only.

Availability
Our online store shares its inventory with our bricks and mortar store so occasionally errors can occur and your item may not be available. If this does happen we will contact you immediately to offer a solution.

Accuracy
We make every effort to ensure that the items you see on screen are a true representation of the actual product. However, due to your computer monitor's settings and picture resolution, colours may vary. Also, please note that we reserve the right to amend prices at any time.

Does anyone else see my personal information?
Shelf's website is powered by Shopify. They use the information you provide about yourself like your name, billing address, shipping address, email address, phone number, and payment information to enable us to process your order. They do not sell, share or pass on this information. Click here for further information.
Paypal protects all your banking details. Please click here if you would like to learn more. At Shelf, we take your privacy very seriously so you can be certain that we will not sell, share or pass on your private information to any third party.

Intellectual Property
Any images, logos and general content on this website are the property of SHELF Home + Gifts (unless specified). Unless permission is obtained prior, you may not copy, distribute, publish or replicate any content used on this website.