I’ve changed my mind and no longer want my item. What can I do?
That’s not a problem at all. As much as we would like you to love our products we realise that this may not always be the case. Please contact us immediately on receipt of goods and we will discuss this with you. You can contact us on 020 4138 1755 or email us at email@example.com.
Although we are unable to offer a refund in this situation, we may be able to offer you an exchange or store credit. To be eligible for your item to be returned, it must be in an unused and saleable condition, with all packaging still intact.
Goods need to be returned back to SHELF within 14 days of receipt of goods.
If items were purchased using Laybuy or Afterpay, returns are handled in the same way as per our policy. You can click on the following links to read more about how these are processed.
Afterpay Returns Processing
Laybuy Returns Processing
The following items are non returnable:
Please note that any courier costs which are related to an exchange or credit are at the expense of the customer.
What if my goods are damaged or the product I received is faulty?
If any of your items arrive damaged or are faulty please contact us immediately so we can sort this issue for you. As per New Zealand Consumer Law you will be offered a refund, exchange or store credit.
For damaged goods we may require images so that we can chase the matter up with our courier. Once again, goods need to be returned back to SHELF within 14 days of receipt of goods.
How do I complete a return?
We advise that you use track and trace postage as we cannot accept responsibility for any lost packages. Please include proof of purchase in with goods for easy identification.
Address the parcel as follows:
ATTN: SHELF RETURN
95b Dyers Pass Road
Please call us on 0204 138 1755 if you require help with any of the above.