- SHIPPING
- RETURNS
- OTHER INFORMATION
What are your shipping rates?
South Island - Flat Rate $5.00
North Island - Flat Rate $7.00
Rural Deliveries - Flat Rate
Sth Island $10.00
Nth Island $12
Shipping is FREE throughout New Zealand on purchases of $100 or over.
We also have a COLLECT option so you can pick up from the store.
Which courier company do you use?
SHELF uses Aramex Couriers (formerly Fastways). Please note, they do not deliver to PO Boxes.
When will I receive my goods?
Please allow five working days from the date your order is placed. For rural addresses please allow an extra day or two.You will be able to trace your parcel as you’ll be sent a shipping confirmation with a tracking number once your parcel has been collected. Please let us know if you still haven’t received your order after five days and we will chase it up for you.
Tell me about your packaging?
SHELF has quite a large inventory for such a small store. As you can imagine, a lot of product means a lot of boxes and packing material. We don’t want to see all that packaging go to waste. Where there’s a chance to reuse it for your order, we will.
Do you ship internationally?
Unfortunately we are unable to offer international shipping at this stage but watch this space! We hope to have something in place later in the year.
I’ve changed my mind and no longer want my item. What can I do?
That’s not a problem at all. As much as we would like you to love our products we realise that this may not always be the case. Please contact us immediately on receipt of goods and we will discuss this with you. You can contact Sue on (03) 332 1331 or via email at info@shelfhome.com
Although we are unable to offer a refund in this situation, we may be able to offer you an exchange or store credit. To be eligible for your item to be returned, it must be in an unused and saleable condition, with all packaging still intact. Goods need to be returned back to SHELF within 14 days of receipt of goods.
If items were purchased using the Laybuy platform, returns are handled in the same way as per our policy. You can check here for further information on Laybuy returns.
Please note that any courier costs that are related to an exchange or credit are at the expense of the customer.
The following items are non returnable:
Sale items
Earrings
Gift Certificates
Food items
What if my goods are damaged or the product I received is faulty?
If any of your items arrive damaged or are faulty please contact us immediately so we can sort this issue for you. As per New Zealand Consumer Law you will be offered a refund, exchange or store credit.
For damaged goods we may require images so that we can chase the matter up with our courier. Once again, goods need to be returned back to SHELF within 14 days of receipt of goods.
How do I complete a return?
We advise that you use track and trace postage as we cannot accept responsibility for any lost packages. Please include a copy of the invoice in with goods for easy identification.
Address the parcel as follows:
ATTN: SHELF RETURN
95b Dyers Pass Road
Cashmere, 8022
What payment method is available to me?
Payment can be made with Credit or Debit cards (via Paypal) or directly through Paypal.LayBuy is also available and this platform allows you to purchase now and pay in six weekly instalments (interest free). Please click here for more information.Alternatively, if you would like to pay by direct bank debit, please contact us at info@shelfhome.com or call (03) 332 1331 to arrange.All prices listed on this website are in New Zealand Dollars and include 15% Goods and Services Tax.
Is everything you sell in-store available online?
No, this is only a small selection of what’s available in-store. Instagram is a great place to see other items that you might not see on our online store. If it's not online, contact us and we can look at putting it up for you.
Availability
Our online store shares it’s inventory with our bricks and mortar store. Additionally, we are not yet automated at SHELF. This means there is a very slim chance that a product sold online has also been sold in the shop at the same time. If that item is sold out, we will contact you straight away to offer a solution.
Accuracy
We make every effort to ensure that the items you see on screen are a true representation of the actual product. However, due to your computer monitor's settings and picture resolution, colours may vary.We reserve the right to amend prices at any time.
Does anyone else see my personal information?
No, only me. Paypal protects all your banking details. Please click here if you would like more information. I take your privacy very seriously so you can be certain that SHELF will not sell, share or pass on your private information to any third party.
Do you Gift Wrap?
Yes, we offer FREE gift wrapping! Please let us know in the comments section of the cart if you require your items to be gift wrapped.
Intellectual Property
Any images, logos and general content on this website are the property of SHELF Home + Gifts (unless specified). Unless permission is obtained prior, you may not copy, distribute, publish or replicate any content used on this website.
SHIPPING
What are your shipping rates?
South Island - Flat Rate $5.00
North Island - Flat Rate $7.00
Rural Deliveries - Flat Rate
Sth Island $10.00
Nth Island $12
Shipping is FREE throughout New Zealand on purchases of $100 or over.
We also have a COLLECT option so you can pick up from the store.
Which courier company do you use?
SHELF uses Aramex Couriers (formerly Fastways). Please note, they do not deliver to PO Boxes.
When will I receive my goods?
Please allow five working days from the date your order is placed. For rural addresses please allow an extra day or two.You will be able to trace your parcel as you’ll be sent a shipping confirmation with a tracking number once your parcel has been collected. Please let us know if you still haven’t received your order after five days and we will chase it up for you.
Tell me about your packaging?
SHELF has quite a large inventory for such a small store. As you can imagine, a lot of product means a lot of boxes and packing material. We don’t want to see all that packaging go to waste. Where there’s a chance to reuse it for your order, we will.
Do you ship internationally?
Unfortunately we are unable to offer international shipping at this stage but watch this space! We hope to have something in place later in the year.
RETURNS
I’ve changed my mind and no longer want my item. What can I do?
That’s not a problem at all. As much as we would like you to love our products we realise that this may not always be the case. Please contact us immediately on receipt of goods and we will discuss this with you. You can contact Sue on (03) 332 1331 or via email at info@shelfhome.com
Although we are unable to offer a refund in this situation, we may be able to offer you an exchange or store credit. To be eligible for your item to be returned, it must be in an unused and saleable condition, with all packaging still intact. Goods need to be returned back to SHELF within 14 days of receipt of goods.
If items were purchased using the Laybuy platform, returns are handled in the same way as per our policy. You can check here for further information on Laybuy returns.
Please note that any courier costs that are related to an exchange or credit are at the expense of the customer.
The following items are non returnable:
Sale items
Earrings
Gift Certificates
Food items
What if my goods are damaged or the product I received is faulty?
If any of your items arrive damaged or are faulty please contact us immediately so we can sort this issue for you. As per New Zealand Consumer Law you will be offered a refund, exchange or store credit.
For damaged goods we may require images so that we can chase the matter up with our courier. Once again, goods need to be returned back to SHELF within 14 days of receipt of goods.
How do I complete a return?
We advise that you use track and trace postage as we cannot accept responsibility for any lost packages. Please include a copy of the invoice in with goods for easy identification.
Address the parcel as follows:
ATTN: SHELF RETURN
95b Dyers Pass Road
Cashmere, 8022
OTHER INFORMATION
What payment method is available to me?
Payment can be made with Credit or Debit cards (via Paypal) or directly through Paypal.LayBuy is also available and this platform allows you to purchase now and pay in six weekly instalments (interest free). Please click here for more information.Alternatively, if you would like to pay by direct bank debit, please contact us at info@shelfhome.com or call (03) 332 1331 to arrange.All prices listed on this website are in New Zealand Dollars and include 15% Goods and Services Tax.
Is everything you sell in-store available online?
No, this is only a small selection of what’s available in-store. Instagram is a great place to see other items that you might not see on our online store. If it's not online, contact us and we can look at putting it up for you.
Availability
Our online store shares it’s inventory with our bricks and mortar store. Additionally, we are not yet automated at SHELF. This means there is a very slim chance that a product sold online has also been sold in the shop at the same time. If that item is sold out, we will contact you straight away to offer a solution.
Accuracy
We make every effort to ensure that the items you see on screen are a true representation of the actual product. However, due to your computer monitor's settings and picture resolution, colours may vary.We reserve the right to amend prices at any time.
Does anyone else see my personal information?
No, only me. Paypal protects all your banking details. Please click here if you would like more information. I take your privacy very seriously so you can be certain that SHELF will not sell, share or pass on your private information to any third party.
Do you Gift Wrap?
Yes, we offer FREE gift wrapping! Please let us know in the comments section of the cart if you require your items to be gift wrapped.
Intellectual Property
Any images, logos and general content on this website are the property of SHELF Home + Gifts (unless specified). Unless permission is obtained prior, you may not copy, distribute, publish or replicate any content used on this website.
