Made in New Zealand
- South Island - Flat Rate $7.00 | Rural $12
- North Island - Flat Rate $9.00 | Rural $14
- Shipping is FREE throughout New Zealand on purchases of $120 or over
- We also have a COLLECT option so you can pick up your order from our store at 95b Dyers Pass Road, Cashmere, Christchurch.
I’ve changed my mind and no longer want my item. What can I do?
That’s not a problem at all. As much as we would like you to love our products we realise that this may not always be the case. Please contact us immediately on receipt of goods and we will discuss this with you. You can contact us on 020 4138 1755 or email us at firstname.lastname@example.org.
Although we are unable to offer a refund in this situation, we may be able to offer you an exchange or store credit. To be eligible for your item to be returned, it must be in an unused and saleable condition, with all packaging still intact.
Goods need to be returned back to SHELF within 14 days of receipt of goods.
If items were purchased using Laybuy or Afterpay, returns are handled in the same way as per our policy. You can click on the following links to read more about how these are processed.
Afterpay Returns Processing
Laybuy Returns Processing
Please note that any courier costs that are related to an exchange or credit are at the expense of the customer.
The following items are non returnable:
What if my goods are damaged or the product I received is faulty?
If any of your items arrive damaged or are faulty please contact us immediately so we can sort this issue for you. As per New Zealand Consumer Law you will be offered a refund, exchange or store credit.
For damaged goods we may require images so that we can chase the matter up with our courier. Once again, goods need to be returned back to SHELF within 14 days of receipt of goods.
How do I complete a return?
We advise that you use track and trace postage as we cannot accept responsibility for any lost packages. Please include a copy of the invoice in with goods for easy identification.
Address the parcel as follows:
ATTN: SHELF RETURN
95b Dyers Pass Road
Did you know that we offer a full Gift Giving service?
We can beautifully wrap your gifts for FREE!
Also, if you purchase a greeting card we are more than happy to write your message for you or we can include one of our locally made gift tags for free. You will receive a notification that your gift will be ready to collect or we can courier it directly to the recipient.
All you have to do is write your instructions in the field provided at checkout. It's so easy and we're more than happy to help!